Don’t Set Yourself Up to Fail: Five Signs That Your Factory Can’t Keep Up With Your Marketing and Sales

Many of you know that there are seven “Main Parts” of your law business. Building a seven-figure business requires that you have all seven of these Main Parts working together in synergy. When everything is working together properly, it’s a beautiful thing. But when one part of your business falls out of alignment with the other… watch out, because bad things are going to happen.

One common example is when your Factory can’t keep up with the business that is being generated by your Marketing and Sales. This usually occurs when you and your team are doing a GREAT job reaching your target audience and converting them into clients… but your associates and your support staff aren’t able to handle all of the new work.

Is your Factory being overwhelmed? Here are five signs that this may be the case:

  1. Clients are complaining about delays. Is it taking too long for you to deliver the promised work? Do you find that you can’t produce the work as quickly as your marketing & sales say that you can?
  2. Clients are upset because the work is sub-par. Are you and your team increasingly prone to making mistakes? Does your work lack the quality that previous clients have come to expect, or that your marketing & sales promise? This is a major problem and can lead to bar grievances or worse.
  3. Your people are overworked. Are your associates and your support staff increasingly stressed out and unhappy? Are they putting in longer hours than they should be? Are they grumbling and talking about leaving the firm?  
  4. You’re stressed and can’t stop thinking about work even when you’re at home. If you can’t relax and stop thinking about the work while you’re at home… if you’re distant and not fully present… consider whether the root of your anxiety is fear that your Factory can’t meet its obligations.
  5. You are terrified to take a vacation. If the idea of taking a vacation is out of the question for you… most likely your Factory is not keeping up with workflow. If you feel that your business can’t keep producing without your physical presence, something is wrong with your Factory.

Do any of these symptoms sound familiar? You’re not alone! Many lawyers become “victims of their own success” in this way. It’s GREAT that your marketing and sales efforts are working. But make sure you give your Factory the resources and attention it demands so that your marketing success doesn’t ultimately sink your business.